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Interesting Facts

Tuesday, August 31, 2004


Process Improvement

"If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming

A process is a series of actions that brings about a result. It is a series of tasks that accomplish a goal. It is the steps we take to get something done. Testing a website change is a process. Publishing a website change is a process.

Processes describe stuff that we do over and over. Projects describe stuff that we do once.
The key to most of quality improvement is simply this: To define the process, write down the steps in the sequence that they should be done. There are a great many process diagram tools and techniques. Forget all that to start. Just write down the steps in the right sequence. Do not make it too elaborate, just jot down the steps.

Then when you do the process, follow the steps and gradually improve the process.
Coming process attractions:

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